Best Buy Isn't Even That Accurate To Begin With
For those of you who care, I will be without phone for the next week, possibly more. The little camera on the phone got broked...it actually has been since early December or so, but I finally decided to get it fixed, before I let the warranty lapse, and it is there my adventure begins.
I was in Best Buy (where I bought it) a couple of weeks ago, and as I passed the guy at the phone counter, I said, "Hey dude, bought a Samsung phone here last June, camera's busted, what to do?" He told me that all those phones had a one-year manufacturer's warranty, so I should take it to the Geek Squad counter (their "cleverly" named repair team). I didn't have my receipt on me, so I went back Saturday with it.
The Geek Squad guy said, "Well, sorry, but you're past the 30 day no-questions-asked Best Buy warranty, so you'll need to call 1-888-BEST-BUY. They'll authorize the repair and send us an email, then you can bring it back in." I'm like, "WTFever, dude, okay." I call that number on my way out of Best Buy, and sit in my car for 15 minutes until I get someone, hoping they can fire that email right off, and I won't have to come back in a few days.
The guy I talk to is the worst script-reader I've ever heard, and gives me useful suggestions like "Have you tried turning the phone on and off? That helps sometimes." Eventually, he tells me, essentially, "I got nothin'. We can't help you. You need to take it to a Sprint Store to be pronounced dead." The hell? Get your shit together and stop passing the buck from person to person.
I wouldn't even really have minded their inability/apathy, if they'd just said, "Take it to the Sprint Store, we don't give a rat's ass" right up front, instead of wasting my time with some labyrinthine game of hot potato.
So I finally make it to the Sprint Store last night, hand my phone to the guy and say, "Try to take my picture with that." He tries, and of course the phone locks up and turns itself off, whereupon he wryly states, "Well, it's not supposed to do that. Unfortunately, we can't fix that. Give us 3 to 5 days and we'll get a replacement for you." Thank you!
Anyway, my phone's off 'cause I didn't pay the bill, not because of any of this nonsense. I just wanted to bust on Best Buy for a minute, 'cause their rampant jackassery annoyed me. Isn't it ironic? Don't you think?
Currently listening to: "Gigantic", The Pixies
I was in Best Buy (where I bought it) a couple of weeks ago, and as I passed the guy at the phone counter, I said, "Hey dude, bought a Samsung phone here last June, camera's busted, what to do?" He told me that all those phones had a one-year manufacturer's warranty, so I should take it to the Geek Squad counter (their "cleverly" named repair team). I didn't have my receipt on me, so I went back Saturday with it.
The Geek Squad guy said, "Well, sorry, but you're past the 30 day no-questions-asked Best Buy warranty, so you'll need to call 1-888-BEST-BUY. They'll authorize the repair and send us an email, then you can bring it back in." I'm like, "WTFever, dude, okay." I call that number on my way out of Best Buy, and sit in my car for 15 minutes until I get someone, hoping they can fire that email right off, and I won't have to come back in a few days.
The guy I talk to is the worst script-reader I've ever heard, and gives me useful suggestions like "Have you tried turning the phone on and off? That helps sometimes." Eventually, he tells me, essentially, "I got nothin'. We can't help you. You need to take it to a Sprint Store to be pronounced dead." The hell? Get your shit together and stop passing the buck from person to person.
I wouldn't even really have minded their inability/apathy, if they'd just said, "Take it to the Sprint Store, we don't give a rat's ass" right up front, instead of wasting my time with some labyrinthine game of hot potato.
So I finally make it to the Sprint Store last night, hand my phone to the guy and say, "Try to take my picture with that." He tries, and of course the phone locks up and turns itself off, whereupon he wryly states, "Well, it's not supposed to do that. Unfortunately, we can't fix that. Give us 3 to 5 days and we'll get a replacement for you." Thank you!
Anyway, my phone's off 'cause I didn't pay the bill, not because of any of this nonsense. I just wanted to bust on Best Buy for a minute, 'cause their rampant jackassery annoyed me. Isn't it ironic? Don't you think?
Currently listening to: "Gigantic", The Pixies
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